Refund policy

Exchanges

Please contact us shipping@jennafergracecollection.com to request an exchange. 

Returns

Unlimited returns for credit are available using the Redo app. This auto-adds to cart and if removed, will not be useable. 

We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or. If approved, you’ll be automatically credited within 10 business days. 

We cannot accept returns on sale items or gift cards.

If more than 15 business days have passed since we’ve approved your return, please contact us at shipping@jennafergracecollection.com.

EU Returns

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://jennafergrace-02e2.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU

https://jennafergrace-02e2.myshopify.com/apps/redo/returns-portal/login?withdraw=true