Refund policy

Returns, Refunds & Exchanges

Jennafer Grace’s complete return, refund, exchange, cancellation, and applicable consumer-rights information is available in our Shipping, Returns & Cancellations Policy.

Under our standard store policy, eligible change-of-mind returns must be started within 7 calendar days after you receive the item and are available only when Redo was purchased with the order. Eligible items must be unused with all original tags attached. Eligible change-of-mind returns are issued as store credit or, where offered and available, an exchange. We do not provide an original-payment refund for a change-of-mind return unless applicable law requires otherwise.

Live-sale purchases, sale/clearance items, and gift cards are final sale under our standard store policy, subject to any rights provided by applicable consumer law.

Customers are responsible for return shipping unless the Redo coverage attached to the order provides otherwise. Follow the return instructions provided for your order and do not send a return to an address that was not provided for that return.

If an item is wrong, damaged, defective, or otherwise not what you ordered, Redo is not required. Contact us at shipping@jennafergracecollection.com so we can provide the appropriate next step.

For consumers in the European Union or United Kingdom, where the statutory withdrawal/cancellation right applies, you generally have 14 days after you (or a person you designate, other than the carrier) receive the goods to tell us you are withdrawing from or cancelling the contract, without giving a reason. These rights—and other applicable statutory rights concerning defective goods, conformity, and refunds—are not limited by Redo or by our standard store-policy rules. See our Shipping, Returns & Cancellations Policy for instructions on exercising the right, return costs, reimbursement, and applicable exceptions.

Shipping, Returns & Cancellations Policy

Questions about a return or refund: shipping@jennafergracecollection.com