Shipping policy

  • Shipping & Delivery

    Jennafer Grace’s complete processing, shipping, tracking, delivery, international-order, return, refund, exchange, cancellation, and applicable consumer-rights information is available in our Shipping, Returns & Cancellations Policy.

    Processing times

    Unless a product page or checkout gives you a different timeframe, our usual processing times are:

    Premade / ready-to-ship: 4–10 business days
    Sale / clearance: 4–10 business days
    Live-sale purchases: 4–10 business days
    In-Build: 3–10 weeks
    Built-to-Order: 2–5 weeks
    Preorder: 1–4 months
    Supplier / other-designer: 4–10 business days as the usual starting point; supplier timing may vary
    Gift cards: Instant / digital, when applicable

    Processing time is the time needed to prepare your order before shipment. Carrier transit time comes afterward. Available carriers, shipping rates, and delivery options depend on the destination, items in the order, and fulfillment location. The shipping options available for your order are shown at checkout.

    Tracking is provided when an item ships. Orders may arrive in more than one package, particularly when items ship from different fulfillment locations or suppliers.

    Free shipping

    On jennafergracecollection.com, eligible U.S. orders of $250 or more currently receive Economy shipping at no charge. Supplier-shipped products, special shipping profiles, and other sales channels may have different rates or promotions. The shipping offer shown for your order at checkout is the one that applies.

    International orders

    For ordinary Canada and international orders placed through jennafergracecollection.com, duties and import taxes are not currently collected at checkout. Your local customs authority, broker, or carrier may charge import duties, VAT/GST, brokerage fees, taxes, or other charges when the package arrives. Unless checkout says otherwise, the total shown at checkout may not include those import charges.

    If we learn that we cannot ship within the timeframe we gave you, we’ll contact you with an updated date and the cancellation or refund options that apply. Any additional delivery, cancellation, refund, or other consumer rights provided by applicable law still apply.

    Shipping, Returns & Cancellations Policy

    Questions about shipping or delivery: shipping@jennafergracecollection.com