Shipping policy

Shipping is calculated by weight for the most streamlined delivery.

Most premade items will ship within 7-10 business days of purchase. Some items may be “in build” and require additional time to complete. We will always work hard to get out pieces within 48 hours!

Some orders may be split into multiple shipments, depending on production schedule.

INTERNATIONAL CUSTOMERS:

 Shipments outside the US are eligible for taxes, duties & fees. All taxes, duties & fees are the responsibility of the purchaser.

Your country's customs authorities are responsible for collecting all landed costs associated with imports, including duties, taxes, & fees. These charges are determined based on various factors such as the value of the order, shipping charges, the nature and value of the goods, country of manufacture, and any relevant trade agreements.

We strive to make the ordering process as smooth as possible, but unfortunately, we cannot control these additional charges that may be incurred upon delivery. We appreciate your understanding and thank you for your business.

Please note that these costs vary by country and can be quite substantial.

If you live outside the US, we recommend purchasing
through Wolf & Badger as they offer a streamlined method to handle taxes, duties & fees.

EU RETURNS:

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://jennafergrace-02e2.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

https://jennafergrace-02e2.myshopify.com/apps/redo/returns-portal/login?withdraw=true