Terms of service
Last updated: 9.29.2026
These Terms of Service (“Terms”) govern your use of the Jennafer Grace services that we operate or control, including our website and online store, customer-account features, Jennafer Grace-branded mobile shopping experience, and direct live-shopping or checkout experiences that present or link to these Terms (collectively, the “Services”). “Jennafer Grace,” “we,” “us,” and “our” mean Jennafer Grace LLC.
By accessing or using the Services, creating an account, or placing a direct order with us, you agree to these Terms and, for a direct purchase, the Transaction Policy incorporated below. If you do not agree, do not use the Services. Our Privacy Policy is provided as a notice of our personal-information practices and does not itself create consent where applicable law requires a separate affirmative choice. Nothing in these Terms limits rights that cannot legally be waived or restricted.
1. Scope and Incorporated Policies
Direct purchases from Jennafer Grace are also governed by our Shipping, Returns & Cancellations Policy (the “Transaction Policy”), which contains the operative rules for processing, shipping, delivery, voluntary returns, store credit, exchanges, cancellations, defects, statutory withdrawal rights, and other transaction matters. Our Privacy Policy explains how we collect, use and disclose personal information.
Some features may present additional terms when you use them. If you enroll in an SMS/text-messaging program, the Messaging Terms and Messaging Privacy Policy presented for that program also apply to that messaging service.
Purchases completed through an independent third-party marketplace, retailer, wholesale platform, or other third-party sales channel are generally governed by that party’s transaction terms and policies, together with applicable law. These Terms do not replace separate marketplace, retailer, supplier, or wholesale agreements and apply to those transactions only to the extent they are expressly presented or incorporated.
2. Eligibility and Accounts
You may use the Services only if you can form a binding agreement under applicable law, or if you use the Services with the authorization and supervision required by law. You must provide accurate information when creating or using an account or placing an order.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account, except to the extent caused by our acts or omissions or otherwise provided by law. Please contact us promptly if you believe your account has been accessed without authorization.
We may suspend or restrict an account when reasonably necessary to address suspected fraud, security risks, abuse, unlawful conduct, or material violations of these Terms, subject to applicable law.
3. Products, Pricing and Availability
Our products may be handmade, produced in limited runs, made after order, offered for preorder, or supplied by other designers. Availability, production status, product details, and pricing may change before an order is placed. We may limit quantities or discontinue products.
We try to present product descriptions, colors, images, sizing and other information accurately. Displays and photography can vary by device, and handmade or small-batch products may have ordinary variations. Nothing in this section limits your rights if goods are materially misdescribed, defective, nonconforming, or otherwise subject to mandatory consumer protections.
If a price, description, availability status, shipping charge, tax, discount or other transaction detail is clearly incorrect, we may correct the error and, where legally permitted, decline or cancel an affected order. If we cancel an order after payment, we will provide any refund required by applicable law.
4. Orders and Payment
We may decline, limit or cancel an order for legitimate reasons such as product unavailability, a material pricing or listing error, suspected fraud, legal or shipping restrictions, abusive conduct, or unauthorized resale activity. We may contact you using the information provided with the order if action is needed.
You agree to provide current and accurate billing, shipping, contact and account information. You are responsible for reviewing order details before submitting payment and for promptly requesting any permitted address or order changes through the process described in the Transaction Policy.
Payments may be processed by Shopify, payment processors, financial institutions, buy-now-pay-later providers, mobile-wallet providers, or other payment services. Those providers may have separate terms. We do not use these Terms to represent that Jennafer Grace itself stores raw payment-card credentials.
5. Shipping, Returns & Cancellations
The Transaction Policy is the controlling Jennafer Grace policy for shipping, delivery, processing times, tracking, international duties and customs, voluntary returns, Redo, store credit, exchanges, cancellations, defective or incorrect items, lost or delayed shipments, and jurisdiction-specific mandatory consumer rights.
If these Terms and the Transaction Policy appear to conflict on a transaction matter, the more specific Transaction Policy controls, except that mandatory law always controls where it provides stronger rights.
6. Intellectual Property and Authenticity
The Services and their content—including Jennafer Grace names and marks, product and textile designs, photographs, graphics, videos, text, layout, software elements and other materials—are owned by or licensed to Jennafer Grace and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, non-exclusive right to access and use the Services and to download or print content for your personal, non-commercial use. Except as permitted by law or with our written authorization, you may not copy, reproduce, modify, republish, distribute, sell, create derivative works from, scrape, or commercially exploit our content, marks, product imagery or other protected materials.
Jennafer Grace may take action against counterfeit goods, unauthorized use of our marks or designs, or other infringement of our rights. Nothing in these Terms transfers ownership of our intellectual property to you.
7. Reviews, Feedback and Other User Content
If you submit a review, photograph, comment, feedback or other content to a part of the Services that is intended for publication or promotional use, you retain your ownership rights but grant Jennafer Grace a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt and use that content as reasonably necessary to operate, improve and promote the Services and our products, subject to applicable privacy, publicity and consumer-protection laws.
You must have the rights needed to submit the content and must not submit content that is unlawful, infringing, fraudulent, defamatory, threatening, abusive, obscene, malicious, or designed to interfere with the Services. We may moderate or remove user content where reasonably necessary and permitted by law.
8. Prohibited Uses
You may not use the Services to violate law; infringe intellectual-property, privacy or other rights; impersonate another person; submit materially false or misleading information; distribute malware; interfere with security or operation of the Services; scrape or harvest data in violation of law or these Terms; send spam or fraudulent communications; or engage in abusive, discriminatory, harassing or harmful conduct.
We may restrict or terminate access for prohibited conduct, subject to applicable law and any rights that survive termination.
9. Third-Party Services and Links
The Services may rely on or link to third-party platforms, apps, payment services, shipping providers, social networks, marketplaces or other services. Those third parties may provide their own terms and privacy notices. Jennafer Grace is not responsible for independent third-party content or services to the extent permitted by law, but nothing in this section limits obligations that Jennafer Grace itself owes you under applicable law or a direct transaction with us.
10. Marketing and Messaging
Marketing emails, text messages, push notifications and similar communications are subject to the preferences, notices and consent mechanisms presented when you subscribe, opt in or manage your account. You may use the available unsubscribe or preference controls, subject to transactional communications that we may still send when necessary to service an order or account.
Enrollment in an SMS/text-messaging program may be governed by separate Messaging Terms and a Messaging Privacy Policy presented for that program. Merely visiting the website or using the Services does not by itself enroll you in marketing text messages.
11. Privacy
Our Privacy Policy explains how Jennafer Grace collects, uses, shares and otherwise processes personal information in connection with the Services, including customer accounts, direct purchases, marketing, advertising, the mobile app, service providers and applicable privacy rights.
12. Service Availability and Changes
We may update, modify, suspend or discontinue features of the Services from time to time. We do not promise that every digital feature will always be uninterrupted or error-free. Changes to the Services do not eliminate rights that have already arisen under an existing order, the Transaction Policy or applicable law.
13. Disclaimers
To the maximum extent permitted by law, the digital Services are provided on an “as available” basis. We do not make warranties about uninterrupted access, absence of technical errors, or third-party network availability beyond warranties that cannot legally be excluded.
These Terms do not disclaim or limit any mandatory warranty, guarantee, conformity right, product-safety obligation, defect remedy, delivery right, withdrawal right, refund right or other consumer protection that applies to your purchase.
14. Limitation of Liability
To the maximum extent permitted by law, Jennafer Grace will not be liable for indirect, incidental, special, exemplary or consequential damages arising solely from your use of or inability to use the digital Services, where such damages may lawfully be excluded.
Nothing in these Terms excludes or limits liability or remedies that cannot legally be excluded or limited, including applicable statutory consumer rights and other non-waivable liabilities. The Transaction Policy separately governs transaction-specific remedies for shipping, delivery, returns, defects, nonconforming goods and cancellations.
15. Indemnification
To the extent permitted by law, you agree to be responsible for third-party claims, losses or reasonable costs arising from your unlawful misuse of the Services, your infringement of another person’s rights, or user content you submit in violation of these Terms. This section does not require a consumer to indemnify Jennafer Grace for our own unlawful conduct or for liabilities that cannot legally be shifted to you.
16. Suspension and Termination
You may stop using the Services at any time. We may suspend or terminate access when reasonably necessary for security, fraud prevention, unlawful activity, abuse, material breach of these Terms, or discontinuation of a Service, subject to applicable law.
Termination of access does not erase payment obligations already due, accrued rights, intellectual-property protections, or other provisions that by their nature should survive. It also does not eliminate rights relating to an existing order or mandatory consumer law.
17. Governing Law and Mandatory Consumer Rights
Except where mandatory law provides otherwise, these Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.
If you are a consumer in a jurisdiction that gives you mandatory protections that cannot be waived by contract, nothing in these Terms deprives you of those protections or requires you to give up a forum, remedy or right that applicable law guarantees. The Transaction Policy contains additional jurisdiction-specific transaction rights where appropriate.
18. Changes to These Terms
We may update these Terms from time to time. The current version and its Last Updated date will be posted with the Services. Changes apply prospectively to future use of the Services and future transactions to the extent permitted by law. We will not use an update to retroactively reduce rights that have already arisen under an existing order or under mandatory law.
19. Severability, Waiver and Entire Agreement
If any provision of these Terms is held unenforceable, the remaining provisions remain effective to the extent permitted by law. A failure to enforce a provision is not a waiver of that provision.
These Terms, together with the Transaction Policy, any feature-specific contractual terms presented to you, and any other contractual policies expressly incorporated into a direct Jennafer Grace transaction, form the agreement governing your use of the Services. Our Privacy Policy describes our personal-information practices, choices, and rights; it is not incorporated as blanket consent to processing that requires an affirmative choice. If a more specific contractual policy applies to a particular subject, that more specific policy controls for that subject.
20. Contact Us
Questions about these Terms may be sent to:
Jennafer Grace LLC
5296 Alta Vista
San Diego, CA 92109
United States
Email: admin@jennafergracecollection.com
Phone: 619.942.6042