Processing time varies by product type and is separate from carrier transit time. If this product page or checkout gives you a specific processing timeframe, that timeframe applies to your order.

For current processing, shipping, tracking, and delivery information, please see our Shipping, Returns & Cancellations Policy.

Under our standard store policy, eligible change-of-mind returns must be started within 7 calendar days after you receive the item and are available only when Redo was purchased with the order. Eligible change-of-mind returns are issued as store credit or, where offered and available, an exchange.

Final-sale rules and applicable statutory consumer rights may also apply. If an item is wrong, damaged, defective, or otherwise not what you ordered, Redo is not required.

See our Shipping, Returns & Cancellations Policy for complete eligibility, return instructions, final-sale rules, problem-item support, and applicable consumer rights.

For consumers in the European Union or United Kingdom, statutory withdrawal or cancellation rights may apply in addition to our standard store policy.

Where applicable, you generally have 14 days after receiving the goods to tell us that you are withdrawing from or cancelling the purchase, without giving a reason. These statutory rights are separate from our standard Redo return program, and Redo is not required to exercise a statutory right.

See our Shipping, Returns & Cancellations Policy for instructions on exercising these rights, return costs, reimbursement, applicable exceptions, and the EU model withdrawal form and electronic withdrawal function.

For ordinary Canada and international orders placed through jennafergracecollection.com, duties and import taxes are not currently collected at checkout. Your local customs authority, broker, or carrier may charge import duties, VAT/GST, brokerage fees, taxes, or other charges when the package arrives.

Unless checkout says otherwise, the total shown at checkout may not include those import charges.

See our Shipping, Returns & Cancellations Policy for additional international-order information.