Terms & Conditions

We are a small team! Our customer service hours are normally Tuesday-Friday, 10am-4:30pm PST, with holidays and Live Sale Days observed 💕

  • 1. Shipping Information:

    Our shipping is calculated at checkout for the most streamlined pricing and efficient delivery. Shipping rates include packaging materials and labor. Some shipments may be split due to production times.

  • 2. Refunds, Exchanges & Cancellations:

    Due to the limited edition and handmade nature of our products, we are unable to offer refunds. In some cases we may be able to exchange items for store credit. Items may be subject to a restocking fee. No items will be accepted without a qualifying Return Authorization Number. Order cancellation requests must be received within 2 hours of order placement.

    For further information, please email shipping@jennafergracecollection.com

  • 3. Sale Items

    All items purchased during live sales, holiday sales or using promotional codes are final sale. Sale codes are usable during their prescribed timeframe and are not applicable outside of the sale dates.

  • 4. Live Web Sales

    Due to the competitive and discounted nature of live shopping events, all live web sales are final sale

  • 5. Processing & Shipment

    All premade items will be processed and ship within 7-10 days. We always do our best to ship within 48 hours as possible!

  • Terms of Service

    In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/jennafergrace-02e2/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/jennafergrace-02e2/privacy_policy).

  • "Authentic Jennafer Grace® clothing is available in our Official store, Etsy, the Jennafer Grace app as well as via wolfandbadger.com and our official licensed retailers. Here at JG, we're committed to combat the unauthorized production and sale of our merchandise. Counterfeit merchandise deceives consumers and deprives them of the world-renowned JG quality that our brand ensures. Since counterfeit merchandise does not undergo our rigorous inspection and testing processes, it does not meet our high standards. To combat counterfeiters, JG aggressively enforces all legal protections in conjunction with law enforcement offices and pursues both criminal and civil legal actions when necessary."

  • "This "Site" includes all affiliated sites, mobile apps, and social media pages. The text, Trademarks, logos, images, graphics, photos, video files, application functionality, or any other digital media, and their arrangements on this Site ("Content") are all subject to patent, copyright, trademark, and other intellectual property protection. Content may not be copied for commercial use or distribution, nor may Content be modified, processed, or reposted to other websites. Access to and use of this Site are solely for your purchase/use of JG products and/or services for personal use, information, education, entertainment, and communication with JG. You may download, copy or print the Content of this Site for your personal, non-commercial use only. No right, title, or interest in any of the Content of this Site is transferred to you as a result of any downloading, copying, printing, or use of this Site. Except as expressly provided for herein, you may not modify, create derivative works, copy, redistribute, publish, transmit, display, or in any way exploit any content or material from this Site without express written permission from us and, if applicable, the respective copyright owner."

  • "Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs audio, video, text, photographs, and graphics on the Site (collectively the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by use or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions."

All images, designs and content Copyright © Jennafer Grace LLC 2022